When a property is loaded to Rightmove, there can be instances where some of the images are missing or an error is caused. The below article will go through troubleshooting to best support you.
TABLE OF CONTENTS
Upload via Rightmove Plus?
When uploading an image via Rightmove Plus, the agent may receive an error message. This can be caused for a number of reasons below:
- The image is too large, causing a time-out
- The agents internet may be too slow to upload the image
- The image failed to save initially
If this were to happen, then ask the agent to try and re-upload the image. If the file is too large, ask them to re-size it and try again. If neither of this works, as them to send a copy of the image to you. This will allow you to check the file/image size and to replicate the issue.
If you are also having issues uploading the image, then please raise to the Support Analysts via the helpdesk.
Upload via a Data feed?
If the agent has called/emailed about a missing image on Rightmove. Then please check the following
- Log into their Rightmove Plus, via Site Admin
- Go to RTDF error report (if they are on an RTDF)
- Check for the 'errors' and 'warnings' as there may have been an issue during the property upload
- If there are errors or warnings, please advice the agent and ask they resend the property to RM
- If this doesn't resolve the issue, then please pass to the Datafeed team to investigate further.