Knowledge Base

Customer Care 9

• Profile
• RM+
• Products
• Property
• Website

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Customer Technical Care 41

• App Errors (Consumer)
• Datafeed queries - what to/not to raise to ADF (Partners)
• Key Word Extraction Logic- General Terms
• Rightmove Plus Security Troubleshooting- Partners
• Broadband Checker

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Mortgages 2

• Mortgage Calculator
• Re-Mortgage Contact Form - FAQs

Shared Knowledge 3

• What Happens If the Phone Lines Don't Close?
• Prospects - Investor
• Ordering Marketing Material Via SOS

Skills & Behaviours 2

• New Homes & Breadth - Contracts Coordinator
• Internal courses and additional resources

Overseas 27

• Updating the Homepage Product (OS)
• Managing prospects and who can advertise with us (Overseas)
• Cancellation/Leaver Process (Overseas)
• Checks to Carry Out Before Processing a Contract (Overseas)
• Task: Private Vendor Monthly Non-payers (Overseas)

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Admin 7

• Leaver Reasons and their Meaning for New Homes (Admin)
• Barratt/DWH Weekly report of Live Activity (Admin)
• Carat Monthly REC report (Admin)
• Think Media Agent Billing Report (Admin)
• Space & Time Media Agent Billing Report (Admin)

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New Homes 1

• Term Swap Process (New Homes)

Customer Invoicing Support 8

• Billing Periods for each Business Unit (Customer Invoicing Support))
• Future 'None Media Agent' Purchase Orders (Customer Invoicing Support)
• How to read a Credit Note (Customer Invoicing Support)
• Undeliverable Emails (Customer Invoicing Support)
• Understanding an invoice for New Homes/Rental Operators (Customer Finance Support)

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Estate Agency 23

• Cancellations
• How to update billing/payer details
• Cancelled Product and Swap Forms
• Property Transfers
• Change of Service Form (EA)

View all 23