TABLE OF CONTENTS


Having to verify your account every sign in?

  1. Check the account is not being shared – A shared account that is logged in from multiple computers will cause verification emails due to only one computer can be the registered device
  2. Check the web browser they are using is set to their default. If they are using Windows 10 you can check this by:



If they do not use Windows 10, you will need to go into their browser settings and check if they are set up as the default browser. 


Setting a default web browser

Google chrome - https://support.google.com/chrome/answer/95417?co=GENIE.Platform%3DDesktop&hl=en


Internet Explorer - https://support.microsoft.com/en-gb/help/17435/windows-internet-explorer-make-default-browser


Firefox - https://support.mozilla.org/en-US/kb/setting-firefox-default-browser-does-not-work


Edge - https://support.microsoft.com/en-gb/help/4028606/windows-10-change-your-default-browser


If the verification emails are going into Outlook, you might need to check that their default browser is correct in Outlook so the email link opens in the correct browser. 


If the link is opening in Microsoft Edge, please follow these steps in your Outlook:


File > Options > Advanced > File and browser preferences > Open hyperlinks from Outlook in '......' > Use the drop-down box to change the switch to "Default Browser." 


Not receiving verification emails?

The email will come from autoresponder@rightmove.com 

  1. Check their Junk/Spam Folder – if it’s there, move the email into their inbox before clicking on the link and follow step two.
  2. Add autoresponder@rightmove.com as a safe sender:



3. Send the email again, if this still does not come through it is likely this is being blocked at a server level and they will need to get in contact with their email provider or IT company. 

4. To resend the verification email, ask the customer to try and resign into the account this will send another verification email.