This article guides you on how to manage the "Reduced" flag settings for an agent's property listings through Site Admin. These settings control whether price reductions are displayed publicly and in email alerts.


TABLE OF CONTENTS



Overview

Agents may request the removal or activation of the "Reduced" flag for properties at their branch. This affects how price reductions are displayed in search results, property details, and alerts. Below, you'll learn where to locate these settings, why an agent might request a change, and how to manage the configuration.



Where to Find the Reduced Flag Settings

To view or update an agent’s "Reduced" flag settings:

  1. Access Site Admin and search using the agent's Branch ID.
  2. Select Edit and scroll down to Property Display Options.

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You will see the following options:

  • Show price reduction flags:
    • If enabled, properties reduced by 2% or more will display as reduced, both on-site and in reduction alerts.
    • Note: If re-enabled after being turned off, all relevant past and present properties will reflect their reduction history.
  • Hide price reductions on property alerts:
    • If enabled, any property reduced by 2% or more will not display as reduced in any alert or listing, including past and future reductions.

Note: These settings apply at the branch level only, not for individual properties.

 


Why Agents Might Request the Reduced Flag Removal

Agents may request to disable the "Reduced" flag for several reasons:

  • To prevent reduced prices from being visible in search results or property detail pages.
  • To ensure reduced properties are not highlighted in customer email alerts.

This helps agents maintain control over pricing visibility, which may be useful for specific marketing strategies or negotiation purposes.

 


How to Manage Reduced Flag Settings

If an agent requests to enable or disable the reduction visibility:

  1. Verify Authority:
    • Ensure the request comes from the overall authority (OA) or a business decision-maker.
    • Locate the OA in Freshdesk under "related contacts." Confirm the agent is associated with the correct office.
    • If information is incorrect, consult with the account manager for verification or updates.
  2. Obtain Written Authorisation:
    • Ask the OA to send an email request authorising the change.
  3. Make the Change in Site Admin:
    • Go to the agent's profile, update the Property Display Options as requested, and save the branch settings.
  4. Communicate Changes:
    • Inform the agent of the implications, such as how turning the feature on or off will affect past, present, and future listings.