Although our contact details are not attached to anything related to Rightmove Landlord and Tenant Services, we might start to see Consumers contact us with queries relating to the Home Contents Insurance flow or their insurance and policies.
The teams at Rightmove cannot discuss insurance, policies, or complaints with Consumers. It’s important that we follow the correct process and direct them to the Rightmove Landlord and Tenant Services teams as soon as possible.
How do we handle queries related to Home Contents Insurance?
We cannot discuss insurance, policies or complaints with Consumers. We need to direct them to the Rightmove Landlord and Tenant Services Teams.
The only exception to this would be Consumer feedback about the flow or any technical issues, which we can raise to the SAs. Any technical issues around the payment process need to go straight to the Rightmove Landlord and Tenant Services teams.
Call about Contents Insurance comes into CX
If someone calls CST please give them the details for the Rightmove Landlord and Tenant Services team:
contents@rightmove.co.uk & 0191 256 0925 (lines are open Monday to Friday 9-5)
If the Consumer would like us to, we can email the Rightmove Tenant Services Team on their behalf using a template saved in Freshdesk canned responses- CST Use- Rightmove Landlord and Tenant Services- Home Contents Insurance template.
Once complete please delete any Freshdesk tickets and Outlook emails containing personal data.
Email about Home Contents Insurance comes into CX
If someone emails in please forward it to Contents@rightmove.co.uk.
A query regarding their Sky Box installation date/a query from someone who has already purchased Sky. This must be dealt with directly by Sky customer services 03442414141.
Complaints about home services and contents insurance need to go to RLTcomplaints@rightmove.co.uk
If you have exhausted all the avenues above please reach out to Rachel.nolan@rightmove.co.uk
Samantha.crawford@rightmove.co.uk
Once complete please delete any Freshdesk tickets and Outlook emails containing personal data.