Although our contact details are not attached to anything related to Rightmove Landlord and Tenant Services, we might start to see Consumers contact us with queries relating to their referencing process. 



For any queries we get regarding a tenants reference process, these need to be passed onto the referencing team. We do not deal with these ourselves and do not store any tenant information.


Call about tenant referencing comes into CX

If someone calls CST please give them the details for the Rightmove Landlord and Tenant Services team: 

referencing@rightmove.co.uk & 0191 2560920 (lines are open Monday to Friday 9-5).


Email about tenant referencing comes into CX

If someone emails in please forward it to Referencing@rightmove.co.uk 


Please use the template below 

Message:

Name:

Address of the property:

Telephone number for caller:

Email address for caller:

Query Outline/Complaint Outline:


Complaints about referencing or any other element of the regulated side of the business need to go to RLTcomplaints@rightmove.co.uk. 


Below are some contacts within the referencing team, if you have followed the above and the customer has come back please reach out to the below contacts. 


Head of Referencing:

Beth.McGuire@rightmove.co.uk 

Team Leaders:

Jade.Grice@rightmove.co.uk

Danielle.Ord@rightmove.co.uk

Cheryl.Hynds@rightmove.co.uk


Once complete please delete any Freshdesk tickets and Outlook emails containing personal data.