Rent Guarantee is part of the RLTS offering. Here's an article detailing what to do if we handle a query about it.
What is Rent Guarantee
Rent Guarantee protects an agent's management fee, and their landlord's rental income if a tenant falls into arrears. This means your landlord's rent is protected for as long as it takes to get their property back.
If a tenant can’t or won’t pay rent, the insurer pays you (the agent) the rent instead every month. You can then deduct your management fee as normal before passing the rest onto the landlord.
Here a link to more info - https://hub.rightmove.co.uk/rent-guarantee/
Contacts
| Topic | Where to send |
| Querying an active Rent Guarantee claim/policy | Rachel.nolan@rightmove.co.uk |
| Wishing to purchase Rent Guarantee | Rachel.nolan@rightmove.co.uk |
| Lack of response to a previous email sent concerning Rent Guarantee | Rachel.nolan@rightmove.co.uk |
Where to send complaints
In instances of complaints specific to Rent Guarantee these should be sent to Rachel.nolan@rightmove.co.uk
Subject Line: Name of Caller, Product/Service this concerns & Specification if Query or Compliant
Message:
Name:
Address these Concerns:
Number for Caller:
Product or Service this Concerns:
Query Outline/Compliant Outline:
Claims Department
There is also a claims department where agents can email to claim for this. Please email this to claims@rightmove.co.uk.