This article will explain how we remove a sold price record, and what we need from the consumer to get it removed.



What is the process if a consumer wants their sold price record removed? 

There is a canned response that is sent automatically when a ticket is categorised as 'Website' > 'Sold House Prices' > 'Images' > 'Removal' or 'Website' > 'Sold House Prices' > 'Record Removal' > 'Entire record':


Example Response - 
Hi,
 
Thank you for your email requesting the removal of your property from Sold House Prices.
 
To prevent someone unauthorised from requesting deletion of your data we require you to send ID to our dedicated mailbox for image and record removal. Please click here to view our FAQs for Sold House Prices, including the process.
 
The process for removing sold house price images can be found here. If it is a full record removal request, please click here. 
 
If this doesn’t answer your query, please do reply and we will be in touch shortly.
 
Many thanks,
 
Rightmove Customer Care Team


A company/developer has requested us to remove a property from Sold House Prices, what do I do?

We treat it as a mini RTBF request which can only be requested by a data subject which is an individual person, not a business - Please see the relevant KB article here. 


We ask the owner of the property to provide one of the following documents to show valid proof of ownership. This will need to show the owner's name together with the address of the property of the sold price record: 
  • Title Register  
  • Title Deeds 
  • Formal written correspondence with your solicitor which shows the property was/is owned by you  
We also require one form of ID from the owner. Please note that this must match the name given on the proof of address document: 
  • Driving License
  • Passport


How do we remove the record?

Once you have received the appropriate documents you can remove the Sold Price using the Sold Price Modification tool in Atlas:


http://siteadmin.rightmove.co.uk/atlas/soldprices/soldPriceModification 


Click ‘Edit’ on the record you need to remove and change the drop-down menus for ‘Deleted’ and ‘Remove from Sold Price Nearby’ to ‘True’. Include the link to your ticket in Freshdesk in the notes section and save it. The only difference with removing a record is that the ‘Reason for changes’ field needs to be ‘Complaint from member of the public. See the screenshot below as an example.



Once complete, please use the below canned response to send to the consumer: