Every end of the month, Finance will run billing to invoice our customer. Main billing run is around the 20th and mop is always the business day before the last day of the month.
We need to wait until Finance has ran billing before we're able to continue to set customers live. Once billing is over and has been confirmed, we should be processing forms like this:
- New customers as normal - it doesn't matter if this is before the next month
- Contract renewal (advanced to monthly) as normal for the 1st of the month - i.e. if billing is run at the end of November, we can switch them live 1st December
- Contract renewal (upgrade/downgrade) 1st of the month after - i.e. if billing is run at the end of November, we can only switch them live from 1st January. *If they have already been invoiced for December, applying the change from 1st of December will cause double invoicing which will result in a credit under your name. This only applies to the core package and not additional products
- Additional products - process as normal and they will be invoiced in the following month's billing run