This article will talk you through the process of how to exclude certain branches from the 2FA authentication process
TABLE OF CONTENTS
Who carries out this process
This process is to be followed in the NHB/CIS team when setting up a new Customer/additional branch
Who do we have this process
To fix at point of source and help reduce any further issues for our Customers, you can exclude the ‘branch’ from the 2FA process at the point we are creating the Customer and or branch in site admin.
Steps on how to carry out this process
1. Once you have created your customer set up in site admin, continue with the below process
Important: Do not set the customer live or chargeable until the below process is complete
2. Log a ticket in Jira via the ‘create’ button (Your TL will provide you access with this if you are permitted to carry out this process as part of your role)
3. Complete the template ensuring the below are selected:
4. Complete and paste the below into the ‘description field’
Hello,
Can you please exclude the below branch from the 2FA process. The branch is based in Turkey/Cyprus and we have a known issue in this location.
Customer name:
Branch name:
Branch ID:
Number for leads:
Many thanks,
5. Press the ‘create’ button
6. Your request is now in a queue and will be picked up. You’ll be sent a notification via email of the progress of your request
7. You now need to additional log this in the 2FA Exceptions tracker (Your TL will provide you access with this if you are permitted to carry out this process as part of your role). Work through the required columns, taking note of the below:
User count (this is how many RM+ users are on the branch)
Ticket ID: N/A
Category: Country not associated
Reason for removing: Branch is based in North Cyprus/Turkey and we have a known issue with this location. This is the last column you need to complete
8. Once confirmed as complete on your Jira ticket, continue to set live the customer order