You This article details some FAQs about the re-mortgage contact form - part of our Mortgage in Principle offering. Only those in the Mortgages Support Team in Customer Care will be handling these types of queries.


Contact details for this Team are below:

Phone: 01908 712 126

Email: mortgagesfeedback@rightmove.co.uk

(In Freshdesk, execute the ticket to 'Mortgages Support')

What is the Re-mortgage Broker Form?

Our remortgage contact form enables an existing mortgage holder to look for new products with the help of our broker partners. We just need a few basic details – name, email and mobile number. Once the form is submitted, one of broker partners will call back to discuss how they can help.   


What is the Lead Time Between Submitting the Form and the Broker Contacting the Consumer?

We expect the broker to contact a consumer within 24 hours. Finamply are open 7 days a week and aim to call them back either the same day or next day. Broadlands are open Monday – Friday and aim to contact you the next working day. 


Will I be Able to Access the Best Interest Rates in the Market for Mortgages?

Our broker partners have access to 90+ lenders, including the top 6 lenders in the UK. They can help you find the most suitable product for your needs.   


Is there a Fee I Need to Pay to Rightmove for the Service?

No, we (Rightmove) do not charge a fee for our services. The initial call with the broker is also free. However, they may charge a fee for their future services. This will be all be outlined on the call. It is up to the consumer if they choose to continue or choose a different broker. We also have an agreement with our broker partners whereby we may receive an introduction fee for their referral. This can be as a flat rate and/or as a percentage of the requested loan amount. It is paid by the broker either when they receive the referral or at the completion of the mortgage.