This is a 'how to' guide on how to get our customers to share their console errors with us.
TABLE OF CONTENTS
Chrome, Edge, Internet Explorer & Mozilla Firefox
Step 1: Go to the page that you are experiencing the error on.
Step 2: Press F12 on your keyboard – the below box should appear on the page, like below. If not using F12 shortcut you can Right click anywhere on the page and select Inspect from Menu.
Chrome:
Edge:
Firefox:
Step 3: Make sure you are on the Console tab
Step 4: Press F5 to refresh the page
Step 5: If anything appears in the Console box, please can you take a screenshot of this
Step 6: You can close the Console by clicking the cross on the right-hand side of the box
Safari
Before you can access the developer console in Safari, you first need to enable the Developer Menu. To do that, go into Safari's preferences (Safari Menu > Preferences) and select the Advanced Tab. Tick the Show Develop menu in menu bar:
Once that menu is enabled, you will find the developer console by clicking on Develop > Show Javascript Console.
You can also use the shortcut Option + ⌘ + C.
The console will either open up within your existing Safari window, or in a new window. It will automatically select the Console tab.
