Knowledge Base

If you are working on a ticket, in which a customer feeds back about an issue they're experiencing with their Rightmove app, we need to raise a ticket t...

For most of our customers with datafeed queries, we can do normal troubleshooting and then raise to ADF if necessary. There are cases where ADF may not...

Please find a list of key words used on the public site, that help dictate what appears under certain filters. This version of the key word extraction logi...

TABLE OF CONTENTS Having to verify your account every sign in? Setting a default web browser Not receiving verification emails? Having to verify yo...

If a consumer contacts us to let us know that there is an inaccuracy with the broadband checker on their property advertisement, then we can look into this ...

We often receive queries into the team about Location Handling, where a property isn't showing a search term/region. This article goes through troublesh...

This is a 'how to' guide on how to get our customers to share their console errors with us. TABLE OF CONTENTS Chrome, Edge, Internet Explorer...

TABLE OF CONTENTS The five-step troubleshooting process  Find RTDF requests Common RTDF Errors Understanding RTDF Requests The five-step tr...

You may on occasion receive a call from an agent as their property is either missing from Rightmove or is not showing with correct information. This can be ...

An agent may come to us to say their property is missing from Rightmove. There are a number of ways we can troubleshoot this for the agent.  TABLE OF CO...