When a consumer has found their dream home, they might not feel the need to have their My Rightmove account active moving forward. This article will explain how to deactivate an account.


TABLE OF CONTENTS


Where can I deactivate my account?

To deactivate your My Rightmove account, you'll need to go to your 'Account details'.


  • From the website homepage, click 'My Rightmove' in the top right-hand corner and from the pop-up side menu, click 'View My Rightmove'. See the example screenshots below.



  • You'll then be taken to your account dashboard and below the 'Hi/Hello' message is the link for 'Account details'. Click here and you'll be diverted to the personal details of your account. See the example screenshots below.




How do I do this?

  • Click through to the section on your dashboard that says 'Delete account' and you'll be asked to confirm your password. Once you've entered these details, click 'Delete account' and within 72hrs, your account will be removed. See the example screenshot below.



What if the consumer can't delete their own account?

  • Customer Technical Care will need to troubleshoot this, and be they will raise a request to the Support Analysts via Helpdesk so they can look at getting the account removed if needed.
  • This request would not need to go to DPO unless it falls under a RTBF (Right to be Forgotten) request. See more details below for what kind of wording to look out for.

Consumer has requested all their data is removed

  • This will need to be raised to DPO as it's a RTBF request. There are some examples of the kind of wording to look out for below. The main thing to look for in the request is wording around deleting all personal data.

    "I wish to exercise my right of erasure under data protection law."
    "I request that all data and information held about me is deleted."
    "I am writing to request that you delete my personal data from all of your paper and/or computer records pursuant to Article 45 of the Data Protection Act (DPA)"