A user will be able to Track a property from the sold prices listing page, though in time there will be other routes to tracking a property - such as sold price search results and MRM.
To track a property, a user will have to sign into my Rightmove or sign up for an account and tell us what their relationship to that property is.
Errors a Consumer Could See
| Error Message Consumer Sees | Cause | Response | Next Steps |
| This property can't be tracked at the moment. We don't currently have enough data on this address to provide accurate results. | It isn’t possible for Evaluate to match the address across data sets and get a necessary piece of info we require (UPRN) to request a valuation | We’re sorry but it’s not possible to get some necessary info we require on this property to allow it to be tracked and let you see a Rightmove estimate. We are working on this and I will share the information of your address with the relevant team. | Report to Support Analysts who should raise a support ticket into Evaluate team who will attempt over time to improve the address matching and make it possible in future to track this address. N.B. do not promise any time frame to consumers and ultimately some properties will never be able to be tracked. |
| This property can't be tracked at the moment. We don't currently have enough data on this address to provide an accurate estimate. | In the background we have a very low confidence in providing an estimate on this property – so low is the confidence that it is considered inaccurate and unusable by customers such as banks or financial . A business decision has been made to error and not allow consumers to track properties in this scenario. This could be changed in future. | Unfortunately, for some properties we don’t have enough information to provide accurate estimates currently and we don’t want to show you inaccurate information. This could change in future. | None. This is monitored in the background by teams and if it is a high number of these that are experienced a discussion will need to take place with the business to change the current decision. |
| This property can't be tracked. We don't currently have enough data on this address to provide accurate results. | This is a known bug that is getting worked on currently by the Data Services team. We hope it is fixed shortly. It is currently the most common error users will experience. | Sorry you are unable to track this property at the moment. We are working currently to fix this issue. | |
| You can't track this property right now as we're experiencing some technical difficulties. Please try again later. | This means some issue has occurred in the background that doesn’t fit into our standard classifications above. Something could be down or broken. | It looks like there is an issue on our side. I’ll report a ticket and let you know when this is fixed. | Raise a ticket for Support Analysts who can then raise a ticket into Evaluate team. |