Review Processes

Responding to reviews
In a study, TripAdvisor found that representatives from properties who responded to reviews had 17% more engagement and were a massive 21% more likely to re...
Fri, 24 Oct, 2025 at 5:23 PM
Digital Markets, Competition and Consumers Act 2025
Under the Competition and Markets Authority it is illegal for a company to pay for or incentivise positive reviews and/or pay for fake reviews. A new cons...
Fri, 24 Oct, 2025 at 5:24 PM
What happens when a resident submits a review?
Step 1. A resident writes their review, filling out all questions on the review form and filling in their information including their full name and address...
Fri, 24 Oct, 2025 at 5:24 PM
Do reviews stay on the development page after a new operator takes over?
Reviews from a previous operator remain visible on the development’s HomeViews page even after a new operator takes over. This ensures transparency and cont...
Fri, 24 Oct, 2025 at 5:24 PM
Why are reviews important?
Consumer reliance on reviews has been growing for some time. The core BTR age demographic is particularly influenced by review content, as well as customers...
Fri, 24 Oct, 2025 at 5:24 PM
How can a resident verify their review?
We use a third party company to verify reviews. Every review that is submitted on HomeViews requires information including the reviewer’s full name and addr...
Fri, 24 Oct, 2025 at 5:24 PM